Service Desk Operator

We are looking for a Service Desk Operator for an onsite project in Strasbourg.

Requirements:

• Bachelor’s or Master’s degree in a relevant field
• Minimum of 1 year of relevant work experience in a Service Desk or similar support role
• Proficiency with ticketing tools and incident management systems
• Strong user-centric approach with a focus on delivering high-quality support
• Excellent proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint)
• ITIL V4 Foundation Certification (preferred)
• Exceptional communication skills, capable of clearly and empathetically conveying information to users
• Ability to follow and apply documented procedures and protocols effectively
• Strong problem-solving skills, with an aptitude for quick and accurate issue assessment and escalation when needed
• Ability to manage the full incident life cycle, from recording to resolution and closure
• Proficiency in English and French – Knowledge of additional EU official languages is a strong advantage

INTEGER exists because we believe in people, talent, and technology. Our mission is to create the right teams for each technological project, opening doors for reference companies. We promote a participative and inclusive culture, where everyone is recognized for their talent. If you identify with this and feel you have what it takes for this position, don’t hesitate to apply.