Support Manager

Lisbon, Porto - Portugal March, 3rd 2023
Support Manager
IT Infrastructure IT Management

Job Description

We’re looking for a Support Manager with strong communication skills and a sense of responsibility and teamwork.

Main Roles:

  • Organisation, implementation and maintenance of (IS) support
  • Coordination of support teams
  • IS Service management
  • Coordination with the project teams
  • Coordination of wiki sites, collaborative sites or social networks
  • Follow-up of service quality
  • Management and follow-up of user requests
  • Guidance regarding the use of information systems
  • Management of incidents related to information systems; organisation of the reporting
  • Conception and organisation of user documentation for information systems
  • Conception and management of IS and ICT trainings
  • Participation in user, service and project meetings
  • Elaboration and implementation of relevant support processes

Required skills:

  • Knowledge in end user assistance or support of information systems
  • Good knowledge of ITIL
  • Ability to give presentations
  • Ability to participate in multi-lingual meetings, good communication skills
  • Leadership capability
  • Ability to participate in multilingual meetings
  • Ability to understand, speak and write English (C1)

INTEGER exists because we believe in people, talent and technology. Our mission is to create the right teams for each technological project, opening doors in reference companies. We promote a participative and inclusive culture, where everyone is recognised for their talent. If you identify with this and feel you have what it takes for this position, don’t hesitate to apply.

Danielson Ribeiro

Talent Acquisition Specialist

If you are interested in this position and want to know a little better the context of the project or talk to the person who will accompany you throughout the recruitment process, get in touch:

Company Benefits
  • Health Insurance
  • Free Training & Courses
  • Career Progression
  • Personalized Monitoring
  • Events and Partnerships

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